Resource Center
Accident Help Center
Everything below exists because someone called us after making a decision they didn't understand. Read it before you make yours.
Accident Help
Just Been in an Accident? Here's What to Do Next.
Step-by-step help for drivers right after a collision in North Phoenix and Deer Valley: what to document, who to call, where your car gets towed, and what not to authorize yet.
Impound & Storage
Was Your Accident Vehicle Taken to an Impound Lot?
Car stuck in impound or storage after a crash in Phoenix? Storage fees accumulate daily while insurance decides liability. Call Airpark Auto Collision to discuss getting it out.
Insurance Education
Insurance Claims & Collision Repair — What Your Insurance Company Doesn't Always Explain
Plain-English answers about adjusters, estimates, supplements, delays, DRP shops and your right to choose a repair facility. From an independent Phoenix collision shop.
Insurance Education
What Is a Direct Repair Program (DRP)?
A plain, objective explanation of Direct Repair Programs, insurance-preferred body shops, and why Airpark Auto Collision chooses to stay independent.
Your Rights
Can I Choose My Own Body Shop?
Your insurance company may recommend a shop. That recommendation is generally not a requirement. Here's what Phoenix drivers should understand before authorizing repairs.
Total Loss
Insurance Says Your Car Is a Total Loss. Now What?
How insurers determine a total loss, what happens to your vehicle, whether you can keep it, and what to do if you disagree with the valuation.
Call Airpark Before You Make a Decision
If your insurance company is telling you where to take your car, your vehicle is sitting in an impound lot, or your claim is being delayed — call us first. We'll explain your options.