Why this becomes a crisis so quickly
After a serious accident, a vehicle is often towed to whichever storage or impound facility the responding tow operator uses. That facility charges for the tow and then charges daily storage. Meanwhile the insurance carriers may still be investigating liability — and that investigation can take days or weeks.
The vehicle owner gets caught in the middle. Nobody has accepted responsibility, nobody has authorized a move, and the storage bill keeps climbing. In some cases the situation deteriorates further and the vehicle can be treated as abandoned, which creates a whole different set of problems for the owner.
What Airpark Auto Collision may be able to do
Depending on the circumstances of your specific situation, we may be able to:
- Help arrange for the vehicle to be removed from the impound or storage facility.
- Bring the vehicle to our secure facility in North Phoenix.
- Store the vehicle while the insurance claim is being addressed.
- Document the vehicle's condition thoroughly with photos and a written assessment.
- Communicate with the insurance company about the vehicle and the repair process.
- Help you understand your options while liability is being investigated.
We are not promising to pay every customer's impound bill, and no repair shop can guarantee that an insurance company will accept liability. What we can tell you is this: depending on the circumstances, we may be able to help get your vehicle out of impound and into a secure repair facility before the situation gets worse. Call us immediately so we can discuss your options.
Why moving quickly matters
- Storage fees are usually charged per day and do not stop on their own.
- The longer a vehicle sits outdoors, the more secondary damage it can accumulate — interior water intrusion, corrosion, theft of parts.
- Documentation gets harder as time passes and the vehicle's condition changes.
- An insurance company may dispute storage charges it never authorized.
- A vehicle left long enough can create title and abandonment complications.
What to have ready when you call
- The name and location of the impound or storage facility.
- The date of the accident and the police report number if you have it.
- The claim number and the insurance carriers involved (yours and the other driver's).
- Whether liability has been accepted, denied, or is still under investigation.
- Any paperwork the tow or storage facility gave you.