The short version
A DRP is a contractual arrangement in which a body shop joins an insurer's network. In exchange for a steady flow of referred customers, the shop typically agrees to certain administrative and performance expectations set by the insurance company.
What those expectations often include
- Repair-cost expectations and average severity targets.
- Cycle-time expectations — how quickly vehicles move through the shop.
- Parts usage guidelines, often including aftermarket or recycled parts.
- Estimating and documentation systems specified by the insurer.
- Administrative reporting and performance scorecards.
This is not an accusation
DRP shops can be legitimate, well-equipped businesses that do good work, and plenty of them do. We're not going to tell you every network shop performs poor repairs, because that isn't true and it wouldn't be honest.
The important question is whether the shop's relationship with the insurance company aligns with what you want from your repair facility.
Why Airpark Auto Collision is independent
We don't have a DRP contract with insurance companies. That means our business relationship is with the vehicle owner, not an insurance-company referral network. We're not being scored on how quickly we move cars out the door or how close we stay to a target severity number.
We still work with insurers every day. We provide documentation, discuss estimates, submit supplements, and explain why specific repairs or parts are necessary. What we don't do is take direction from a contract that wasn't written with your vehicle in mind.