Questions Drivers Actually Ask Us

Generally, you have the right to choose the collision repair facility you want to use. Your insurance company may recommend one of its preferred repair facilities, but a recommendation is not necessarily the same thing as a requirement. Airpark Auto Collision is an independent collision repair facility that does not participate in insurance-company DRP programs. Call us before authorizing repairs if you are unsure what to do.

Yes. Airpark Auto Collision accepts all insurance and works with all insurance companies, including State Farm, GEICO, Progressive, Allstate, Farmers, USAA, Liberty Mutual, Nationwide and American Family.

A DRP is a contractual relationship between an insurance company and a repair facility in which the shop receives referred work and agrees to expectations set by the insurer, commonly covering repair cost, cycle time, parts usage and administrative requirements. Airpark Auto Collision does not participate in DRP programs.

A supplement is an addition to the original repair estimate covering damage or operations discovered after the estimate was written, usually after the vehicle is disassembled. Supplements are a normal part of collision repair.

Delays are common when liability is disputed. Document everything, keep records of communications, and get your vehicle to a secure facility so storage charges stop accumulating. Call Airpark Auto Collision to discuss options.

Call a repair facility immediately rather than waiting for liability to be resolved, because storage fees generally accrue daily. Depending on the circumstances, Airpark Auto Collision may be able to help arrange removal of the vehicle from the impound facility and bring it to our secure shop in North Phoenix while the claim is addressed.

It depends on liability, the policies involved, and what the carriers authorize. Sometimes the at-fault carrier pays reasonable towing and storage; sometimes the owner is left with the bill. Limiting how long the vehicle sits is generally in the owner's interest.

Often yes, depending on the facility, whether a law enforcement hold exists, and who has authority over the vehicle. Call us and we can discuss what may be possible in your situation.

The initial estimate documents visible damage. Once the vehicle is disassembled, additional damage is frequently found — absorbers, brackets, sensors, wiring, structure. That additional damage is documented and submitted as a supplement.

Not always. Quality varies by part and manufacturer. The concerns are greatest with structural components, parts that mount safety sensors, and parts where fit and corrosion protection matter. We evaluate parts individually and document why a specific part type is necessary when we believe it is.

Cameras and radar are aimed to tight tolerances. After a repair that disturbs their mounting or the vehicle's alignment, they can misjudge distance or lane position. Manufacturers specify when calibration is required, and a repair isn't complete until those requirements are met.

The insurer compares projected repair cost against the vehicle's determined value using thresholds that vary by carrier and state. When repair cost approaches or exceeds that threshold, the vehicle is declared a total loss.

Often yes. The salvage value is typically deducted from the settlement and the title is usually branded. Whether it's a good idea depends on the extent of structural and safety-system damage.

22039 N 24th Ave Ste A, Phoenix, AZ 85027, in the Deer Valley Airport area of North Phoenix. Call (602) 600-7825.

Monday through Thursday 10 AM to 4 PM, Friday 10 AM to 3 PM. Closed Saturday and Sunday.

North Phoenix, Deer Valley, the TSMC and North Phoenix employment corridor, Anthem, Cave Creek, North Scottsdale, and ZIP codes including 85027, 85083, 85085 and 85086.