Why third-party claims stall
- The other carrier hasn't reached its insured for a statement.
- The police report isn't available yet.
- The facts are disputed and both carriers are investigating.
- Multiple vehicles or multiple carriers are involved.
What you can control
You usually can't accelerate their investigation. You can control where your vehicle sits, whether its condition is documented, and whether you have a repair facility on your side building the file.
Consider your own coverage
Depending on your policy, going through your own collision coverage and letting the carriers sort out subrogation may move things faster. Whether that's right for you depends on your deductible and your policy — ask your carrier directly.
If a claim is being delayed and your vehicle is sitting somewhere, call Airpark Auto Collision at (602) 600-7825.
Common Questions
What should I do if the insurance company is delaying my claim?
Document everything, keep written records of communications, get your vehicle to a secure facility so storage charges stop accumulating, and ask your own carrier what coverage may apply while liability is investigated. Airpark Auto Collision can help document the vehicle and communicate with the insurer about the repair.